Shipping policy
Thank you for visiting and shopping at BOKKCO. The following are the terms and conditions that constitute our Shipping Policy.
1. Shipment Processing Time
All orders are processed within 1–3 business days. Orders are not processed, shipped, or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you immediately via email or telephone.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping: 3–7 business days — Free / $5.00
- Expedited Shipping: 1–3 business days — $15.00
Delivery delays can occasionally occur depending on seasonal volumes or carrier disruptions.
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will become active within 24 hours.
4. Customs, Duties, and Taxes
BOKKCO is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages & Lost Packages
If you received your order damaged, please contact the shipment carrier to file a claim, or reach out directly to our support team within 48 hours of delivery.
Please save all packaging materials and damaged goods before filing a claim, and take clear photos of the damage to speed up the process.
6. Incorrect Shipping Addresses
We are not responsible for packages that are delivered to an incorrect address provided by the buyer. Please double-check your shipping details before confirming your order. If you notice an error, contact us immediately at supportbokkco@gmail.com to see if it can be corrected before fulfillment.